Skip to main content Skip to main navigation menu Skip to site footer
Articles
Published: 2024-12-19

Non-immersive forms of virtual reality (NIVR) and attitudes towards travel destinations in the era of COVID-19 self-isolation

Poznań University of Economics and Business
International Place Branding Association
Virtual Reality non-immersive VR destination COVID-19 tourism consumer behaviour

Abstract

The main aim of this paper is to investigate the relationship between the attitudes towards virtual reality tools and the expected attitudes towards destinations selected during the self-isolation period resulting from the global pandemic caused by COVID-19. The study employs a research model based on the modified and extended Technology Acceptance Model, with structural modelling applied for verification purposes. The measurement criteria are mostly adopted from previous research or developed by the authors. Findings indicate that VR tools are perceived as easy to use, which directly affects the perceived enjoyment and usefulness of the VR. Furthermore, virtual reality tools are perceived as more useful when there is no alternative means of experiencing the external (real) world. The research model also confirms that the cognitive component of the users’ attitude directly influences their behaviour, whereas the affective dimension is not significant. This indicates that non-immersive VR tools and materials are perceived primarily as a conduit for disseminating pertinent information and providing the opportunity to compare destinations and make more informed decisions. In addition to these practical findings, this paper also contributes to this research strand by considering the influence of the COVID-19 pandemic on the acceptance of virtual reality (VR). Finally, the proposed model further extends the TAM to different attitude aspects, such as behavioural, cognitive and affective components.

Metrics

Metrics Loading ...

References

  1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
  2. Atsız, O. (2021). Virtual reality technology and physical distancing: A review on limiting human interaction in tourism, Journal of multidisciplinary academic tourism, 6 (1), 27-35.
  3. Bagozzi, R. P. (2007). The legacy of the technology acceptance model and a proposal for a paradigm shift. Journal of the association for information systems, 8(4), 3.
  4. Bilan, Y., Tovmasyan, G., & Dallakyan, S. (2024). The Impact of Digital Technologies on Tourists’ Travel Choices and Overall Experience. Journal of Tourism and Services, 15(29), 153–175. https://doi.org/10.29036/jots.v15i29.805
  5. Borawska, A., Łatuszyńska, M., & Borawski, M. (2023). Experimental studies of advertising message effectiveness in virtual reality. Human Technology, 19(3), 352–369. https://doi.org/10.14254/1795-6889.2023.19-3.3
  6. Brooks, F. P. (1999). What's real about virtual reality?. IEEE Computer graphics and applications, 19(6), 16-27.
  7. Buhalis, D., Matloka, J. (2013). Technology-enabled tourism destination management and marketing. In: Costa, C., Panyk, E. and Buhalis, D. (Eds), Trends in European Tourism Planning and Organisation, Canada: Channel View Publications.
  8. Carrozzino, M., Bergamasco, M. (2010). Beyond virtual museums: Experiencing immersive virtual reality in real museums. Journal of Cultural Heritage, 11(4), 452-458.
  9. Cheong, R. (1995). The virtual threat to travel and tourism, Tourism Management, 16(6), 417–422.
  10. Chiou, W.-B., Wan, C.-S. and Lee, H.-Y., (2008). Virtual experience vs. brochures in the advertisement of scenic spots: How cognitive preferences and order effects influence advertising effects on consumers, Tourism Management, 29(1): 146-150.
  11. Chuttur, M. Y. (2009). Overview of the technology acceptance model: Origins, developments and future directions. Working Papers on Information Systems, 9(37), 9-37.
  12. Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 318-340.
  13. Davis, F. D. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International journal of man-machine studies, 38(3), 475-487.
  14. Disztinger P., Schlögl S., Groth A. (2017). Technology Acceptance of Virtual Reality for Travel Planning. In: Schegg R., Stangl B. (eds) Information and Communication Technologies in Tourism 2017. Springer, Cham. https://doi.org/10.1007/978-3-319-51168-9_19
  15. Dörner, R., Broll, W., Grimm, P., Jung, B. (2013). Virtual und augmented reality. Grundlagen und Methoden der Virtuellen und Augmentierten Realität. Berlin und Heidelberg: Springer.
  16. Eagly, A. H., Chaiken, S. (1993). The psychology of attitude. Fort Worth, TX: Harcourt, Brace, Jovanovich.
  17. El-Said, O., Aziz, H. (2021). Virtual Tours a Means to an End: An Analysis of Virtual Tours’ Role in Tourism Recovery Post COVID-19. Journal of Travel Research, 0047287521997567.
  18. Fernandes, N. (2020), Economic effects of coronavirus outbreak (COVID-19) on the world economy, available at: SSRN 3557504.
  19. Fishbein, M., Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, Massachusetts: Addison-Wesley Publications.
  20. Flavián, C., Ibáñez-Sánchez, S., Orús, C. (2021). Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement. Journal of Hospitality Marketing & Management, 30(1), 1-20.
  21. Florek, M., Lewicki, M. (2022). Destinations, virtual reality and COVID-19. How isolation has shaped the behaviours and attitudes towards VR. Economics & Sociology, 15(1), 205-221.
  22. Garg, A. (2015). Travel risks vs tourist decision making: a tourist perspective, International Journal of Hospitality Tourism System, 8, 1–9.
  23. Goo, H. W., Park, S. J., Yoo, S. J. (2020). Advanced medical use of three-dimensional imaging in congenital heart disease: augmented reality, mixed reality, virtual reality, and three-dimensional printing. Korean journal of radiology, 21(2), 133-145.
  24. Gutierrez, M., Vexo, F., Thalmann, D. (2008). Stepping into virtual reality. Springer Science & Business Media.
  25. Guttentag, D. A. (2010). Virtual reality: Applications and implications for tourism, Tourism Management, 31(5), 637–651.
  26. Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of business research, 62(5), 565-571.
  27. Hadinejad, A., Noghan, N., Moyle, B.D., Scott, N., Kralj, A. (2021), Future research on visitors’ attitudes to tourism destinations, Tourism Management, 83, 104215.
  28. Huang, Y.C., Backman, K.F., Backman, S.J., Chang, L.L. (2016). Exploring the implications of virtual reality technology in tourism marketing: an integrated research framework, International Journal of Tourism Research, 18, 116–128.
  29. John Hopkins COVID-19 Resource Center (2022), https://coronavirus.jhu.edu (accessed on 11.04.2022).
  30. Kardong-Edgren, S. S., Farra, S. L., Alinier, G., Young, H. M. (2019). A call to unify definitions of virtual reality. Clinical Simulation in Nursing, 31, 28-34.
  31. Kim, H., Stepchenkova S. (2015). Effect of tourist photographs on attitudes towards destination: Manifest and latent content, Tourism Management, 49, 29-41.
  32. Laurel, B. (2016). What is virtual reality? Medium, https://medium. com/@ blaurel/what-is-virtual-reality-77b876d829ba. (accessed on 11.11.2020).
  33. Lee, W-J. Kim, Y.H. (2021). Does VR Tourism Enhance Users’ Experience? Sustainability, 13, 806.
  34. Lee, A., Lee, M., Jeong, M. (2021). The role of virtual reality on information sharing and seeking behaviors Seonjeong, Journal of Hospitality and Tourism Management, 46, 215–223.
  35. Lele, A. (2013). Virtual reality and its military utility. Journal of Ambient Intelligence and Humanized Computing, 4(1), 17-26.
  36. Leung, X.Y., Lyu, J.Y., Bai, B. (2020). A fad or the future? Examining the effectiveness of virtual reality advertising in the hotel industry, International Journal of Hospitality Management, 88, 102391.
  37. Lopreiato, J. O., Downing, D., Gammon, W., Lioce, L., Sittner, B., Slot, V., Spain, A.E., & the Terminology & Concepts Working Group. (2016). Healthcare simulation dictionary. Retrieved from http://www.ssih.org/dictionary, (accessed on 21.11.2020).
  38. Loureiro, SMC., Guerreiro, J., Ali, F. (2020). 20 years of research on virtual reality and augmented reality in tourism context: a text-mining approach. Tourism Management, 77:104028.
  39. Mandal, S. (2013). Brief introduction of virtual reality & its challenges. International Journal of Scientific & Engineering Research, 4(4), 304-309.
  40. Mathew, V., Soliman, M. (2021). Does digital content marketing affect tourism consumer behavior? An extension of technology acceptance model. Journal of Consumer Behaviour, 20(1), 61-75.
  41. McFadden, Ch. (2018). The World's First Commercially Built Flight Simulator: The Link Trainer Blue Box. https://interestingengineering.com/the-worlds-first-commercially-built-flight-simulator-the-link-trainer-blue-box, (accessed on 30.11.2020).
  42. McKibbin, W.J., Fernando, R. (2020). Report: The global macroeconomic impacts of COVID-19: seven scenarios, available at: https://www.brookings.edu/research/the-global-macroeconomic-impacts-of-covid-19-seven-scenarios/, (accessed on 11.11.2020).
  43. Mohanty, P., Hassan, A., Ekis, E. (2020). Augmented reality for relaunching tourism post-COVID-19: socially distant, virtually connected. Worldwide Hospitality and Tourism Themes. ahead-of-print.
  44. Mujiyati, M., & Achyari, D. (2009). The Role Of Perceived Enjoyment On Motivating The Internet Use. Benefit: Jurnal Manajemen dan Bisnis, 12(1), 132-145.
  45. Mun, Y. Y., & Hwang, Y. (2003). Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model. International journal of human-computer studies, 59(4), 431-449.
  46. Passafaro, P. (2020). Attitudes and Tourists’ Sustainable Behavior: An Overview of the Literature and Discussion of Some Theoretical and Methodological Issues, Journal of Travel Research, first on-line.
  47. Parés, N., Parés, R. (2006). Towards a model for a virtual reality experience: The virtual subjectiveness, Presence, 15(5), 524-538.
  48. Pearce, P.L. and Packer, J. (2013). Minds on the move: New links from psychology to tourism. Annals of Tourism Research, 40, 386-411.
  49. Pereira, V., Gupta, J.J., Hussain, S. (2019). Impact of Travel Motivation on Tourist’s Attitude Toward Destination: Evidence of Mediating Effect of Destination Image, Journal of Hospitality & Tourism Research, first on-line.
  50. Prideaux, B. (2005). Cyber-tourism: a new form of tourism experience. Tourism Recreation Research, 30(3), 5–6.
  51. Repetto, C., Germagnoli, S., Triberti, S., Riva, G. (2018). Learning into the wild: a protocol for the use of 360 video for foreign language learning. In: International symposium on pervasive computing paradigms for mental health, 56-63, Springer, Cham.
  52. Riffai, M. M. M. A., Grant, K., Edgar, D. (2012). Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman. International journal of information management, 32(3), 239-250.
  53. Rittichainuwat, B.N., Chakraborty, G. (2009). Perceived travel risks regarding terrorism and disease: the case of Thailand, Tourism Management, 30, 410–418.
  54. Robbins, S.P. (2010). Organizational Behaviour. New Delhi: Prentice-Hall.
  55. Sadiq, M., Adil, M. (2021). Ecotourism related search for information over the internet: a technology acceptance model perspective. Journal of Ecotourism, 20(1), 70-88.
  56. Sarkady, D., Neuburger, L., & Egger, R. (2021). Virtual Reality as a Travel Substitution Tool During COVID-19. In Wörndl, W., Koo, Ch., Stienmetz, J. L. (Eds.), Information and Communication Technologies in Tourism 2021, Proceedings of the ENTER 2021e Tourism Conference, January 19–22, 2021.
  57. Schiopu, A.F., Hornoiu, R.I, Padurean, M.A., & Nica, A-M. (2021). Virus tinged? Exploring the facets of virtual reality use in tourism as a result of the COVID-19 pandemic, Telematics and Informatics, 60, 101575
  58. Schroeder, R. (1996). Possible worlds: the social dynamic of virtual reality technology. Westview Press, Inc.
  59. Swanson, E. B. (1988). Information system implementation: Bridging the gap between design and utilization. McGraw-Hill/Irwin.
  60. Teo, T. S., Lim, V. K., & Lai, R. Y. (1999). Intrinsic and extrinsic motivation in Internet usage. Omega, 27(1), 25-37.
  61. Thompson, C. (2017). Stereographs Were the Original Virtual Reality. Smithsonian Magazine. https://www.smithsonianmag.com/innovation/sterographs-original-virtual-reality-180964771/ (accessed on 1.11.2020).
  62. Thompson, R. L., Higgins, C. A., Howell, J. M. (1991). Personal computing: Toward a conceptual model of utilization. MIS quarterly, 125-143.
  63. Tovmasyan, G. (2023). Factors that influence domestic tourism demand: Evidence from Armenia. Economics and Sociology, 16(2), 75-88. doi:10.14254/2071- 789X.2023/16-2/5
  64. UNWTO (2020a). Message from Madrid: tourism and COVID-19. Madrid: UNWTO, available at: www.unwto.org/news/madrid-tourism-covid-19 (accessed 15.04.2020).
  65. UNWTO (2020b), The future is now! UNWTO recognizes world’s best innovators facing up to covid-19, 7 MAY 20, https://www.unwto.org/news/the-future-is-now-unwto-recognizes-world’s-best-innovators-facing-up-to-covid-19 (accessed 12.08.2021)
  66. Wang, Y. S., Wang, Y. M., Lin, H. H., Tang, T. I. (2003). Determinants of user acceptance of Internet banking: an empirical study. International journal of service industry management. 14(5), 501-519.
  67. World Tourism Organisation. (2020). Impact assessment of the COVID-19 outbreak on international tourism. Retrieved from https://www.unwto.org/impact-assessment-of- the-covid-19-outbreak-on-international-tourism (accessed on 10.01.2021).
  68. Vahdat, A., Alizadeh, A., Quach, S., Hamelin, N. (2021). Would you like to shop via mobile app technology? The technology acceptance model, social factors and purchase intention. Australasian Marketing Journal, 29(2), 187-197.
  69. van der Heijden, H. (2004). User Acceptance of Hedonic Information Systems. MIS Quarterly, 28(4), 695–704. https://doi.org/10.2307/25148660
  70. Venkatesh, V., Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204.
  71. Venkatesh, V., Morris, M. G., Davis, G. B., Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
  72. Viitanen, M., Vanne, J., Hämäläinen, T. D., Kulmala, A. (2018, July). Low latency edge rendering scheme for interactive 360 degree virtual reality gaming. In 2018 IEEE 38th International Conference on Distributed Computing Systems (ICDCS) (pp. 1557-1560). IEEE.
  73. Yang, T., Lai, I.K.W., Fan, Z.B., Mo, Q.M. (2021), The impact of a 3600 virtual tour on the reduction of psychological stress caused by COVID-19, Technology in Society, 64, 101514
  74. Yuen, K. F., Cai, L., Qi, G., Wang, X. (2021). Factors influencing autonomous vehicle adoption: An application of the technology acceptance model and innovation diffusion theory. Technology Analysis & Strategic Management, 33(5), 505-519.
  75. Yung, R., Khoo-Lattimore, C., Potter, L.E. (2020). Virtual reality and tourism marketing: conceptualizing a framework on presence, emotion, and intention, Current Issues in Tourism, 24(11), 1505:1525.
  76. Yung, R., Khoo-Lattimore, C., Potter, L. E. (2021). VR the world: Experimenting with emotion and presence for tourism marketing, Journal of Hospitality and Tourism Management, 46, 160–171.
  77. Zakrzewski, S., Stasiak, B., Klepaczka, T., & Wojciechowski, A. (2022). VR-oriented EEG signal classification of motor imagery tasks. Human Technology, 18(1), 29–44. https://doi.org/10.14254/1795-6889.2022.18-1.3

How to Cite

Lewicki, M., & Florek, M. (2024). Non-immersive forms of virtual reality (NIVR) and attitudes towards travel destinations in the era of COVID-19 self-isolation. Human Technology, 20(3), 592–610. https://doi.org/10.14254/1795-6889.2024.20-3.9