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Articles
DOI: 10.14254/1795-6889.2025.21-1.3
Submitted: 2024-07-05
Published: 2025-05-28

Digital inclusion among older adults: Identifying potential solutions

Doctoral researcher at Aalto University
Senior lecturer at Aalto University, Faculty of Computer Science
Professor, Åbo Akademi University, Faculty of Social Sciences, Business and Economics, and Law
Professor, Åbo Akademi University, Faculty of Social Sciences, Business and Economics, and Law
Professor, Uppsala University, Department of ALM
smart devices and e-services older adults digital divide user experience digital inclusion

Abstract

Technology could assist older adults in managing their lives independently, yet many face challenges in using it. This article explores solutions from the perspective of older adults to address the challenges. A qualitative research approach was used, featuring 15 semi-structured interviews with individuals aged 65 or above. Data was analysed thematically. Findings indicated the effective role of education in supporting older adults’ digital inclusion by supporting their digital skills, self-efficacy, and fostering positive emotions toward technology. Real-time support provided by assistive technology like chatbots for non-critical online tasks emerged as useful for maintaining older adults’ engagement with technology. Additionally, user-friendly designs of smart devices and e-services with clear instructions were identified as essential. Furthermore, our findings underscore the need to identify different motivational factors to encourage a broad range of older adults and realign fair social norms to foster technology use within this demographic.

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How to Cite

Ghorbanian Zolbin, M., Kujala, S. ., Widén, G., Eriksson-Backa, K., & Huvila, I. (2025). Digital inclusion among older adults: Identifying potential solutions. Human Technology, 21(1), 51–72. https://doi.org/10.14254/1795-6889.2025.21-1.3